In the last decade, companies have started consciously designing their workflows from a customer experience point of view. The next level in CX maturity is providing a seamlessly integrated customer experience through the entire customer lifecycle. Why is it a must?

‍
Leveraging contextual customer data through the entire customer journey helps companies optimize their workflows, resulting in better conversion rates at every stage of their sales funnel. Of course, this requires a comprehensive integration layer (aka middleware) that enables data sharing between the elements of the complete CX toolset.

‍
In a nutshell, integrated customer experience makes for a better experience. It provides more customer value, which is the best way to win the market competition.

Mndwrk SICXS is a wall-to-wall solution for providing an integrated customer experience through the entire customer lifecycle. It covers the implementation services of the whole customer experience stack, including programmatic advertisement, e-commerce portals, CRM-based marketing automation, portal-based marketing automation, field service apps, and customer support.

Its heart is a middleware integration suite that enables gathering, transforming, and syncing contextual data between standalone applications across multiple customer journey steps.

‍

Ecommerce: Sitecore, Liferay, nop-commerce,  Magento, custom‍

Marketing Automation: Hubspot, SFDC, Oracle-Eloqua, MS Dynamics 365

Experience Portal: Sitecore, Liferay, Webflow, Umbraco, custom